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HVAC SERVICE MANAGER


Job ID: 49657
Job Views: 5428
Location: Georgian Bay Area, Ontario, Canada
Postal Code:
Job Category: Management
Employment Type: Full time
Salary: per year
Posted: 12.14.2016

Job Description

 

GEORGIAN BAY AREA HVAC COMPANY LOOKING FOR A SERVICE MANAGER TO BEGIN EARLY 2017.

Input department annual operating plan and be accountable for contribution
Administration of customer equipment service plans
Maintenance and strategic planning for rental, leasing, lease-to-own program partners
Maintain stock in service trucks and parts room
Train/mentor service department office staff for better customer service
Deal with customer issues/complaints
Design and implement customer satisfaction data gathering process
Maintain service vehicles, ensure regular maintenance is completed
Monitor employee work quality and productivity
Quality control including on-site inspection/training for service personnel
Set service rates maintaining flat rate book/software
Process warranty claims and rebate programs
Provide input for yearly performance reviews, initiate training as required
Schedule and dispatch service personnel
Communicate with answering service
Maintain service technician resources to ensure adequate expertise
Ensure all service personnel comply with company policies

Competetive Salary


 


Job Requirements

 

Excellent people skills

Ability to multi-task

Excellent organizational skills

Ability to be an effective leader

Be able to give direction and be accountable

Knowledge of computers

Self starter / self motivated

Diplomatic demeanor with customers and staff

Team oriented

 

 

G2 License Preferred

 

5 plus years as an effective manager in a service environment.  HVAC service manager specific experience preferred

 

 

How to Apply:

 

Please forward your coverletter and resume to:

cburella@careersolutions.ca



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